Truecaller launches new AI assistance to help users deal with scam calls

By Divya BhatiAmid the rising cases of scams in India, Truecaller recently introduced a new AI-powered feature to help people deal with scam calls. Introducing Truecaller Assistant, the company revealed that this new feature leverages machine learning and cloud telephony to screen and identify calls, helping users identify callers to avoid unnecessary or potential spam calls.

Truecaller Assistant is currently available for Android users on Google Play. It is a customizable, interactive, digital receptionist that automatically answers users’ calls and helps them avoid unwanted callers.

Truecaller further reveals that the new AI can quickly respond to incoming calls and provide live transcriptions of the caller’s speech, helping users identify the caller and understand the purpose of the call. Based on this information, users can decide whether to pick up the call, request additional information, or simply mark it as spam.

Talking about the new feature, Rishit Jhunjhunwala, MD India at Truecaller said, ” Until now, Truecaller would show you who’s calling, but now you can let Truecaller Assistant have a conversation with the caller on your behalf.”

“This is a very exciting next step for us in helping people avoid spam and fraudulent callers completely. We’ve rolled this out to a few markets earlier, and we are really happy to offer this to Truecaller fans in India.” he further added.

How Truecaller AI Assistant works

• Truecaller AI Assistant simplifies call screening by answering and transcribing the incoming call for you.
• So whenever a user receives a call they can either decline it or it will be forwarded to your digital Assistant.
• The Assistant will then answer the call on your behalf and will use voice-to-text technology to transcribe the caller’s message.
• After the caller responds to your Assistant’s greeting,users will be able to see the caller’s identity and the reason for the call on the screen.
• Following it, users can then open the chat window for more information about the call and, based on the information provided by the Assistant, users can decide whether to accept or reject the call, or even mark it as spam.

The company further notes that the new Truecaller Assistant is currently available for Android users with a free 14-day trial. After the trial users can add the Assistant as part of Truecaller Premium Assistant plan starting Rs 149 per month. The plan is currently available for Rs 99 as part of the limited promotional deal).

Truecaller Assistance will initially support English, Hindi and ‘Hinglish’ in India. Users can choose from different personalised assistants with varying accents and intonation, in different styles such as professional, friendly or courteous.