Servicing 2 million vehicles every month, says Maruti

With a huge network of over 4,900 workshops covering almost 2,500 cities throughout the nation, Maruti Suzuki India is presently servicing practically 2 million lorries each month, according to a senior business authorities.

Maruti had 4,564 workshops throughout 2,304 cities as on April 1, 2023. By February 1, 2024, the service network broadened to 4,907 workshops, consisting of 3,330 Arena workshops, 402 Nexa workshops and 1,175 Maruti authorised service centres, throughout 2,486 cities.

Responding to a concern from India Today, Maruti’s Senior Executive Officer for Service, Partho Banerjee, stated”We have actually included 343 service touchpoints this financial till February 1. We are opening more than one service touchpoint every day.”

The carmaker has actually likewise presented compact-format Nexa Service workshops to deal with clients in non-urban centres. At present, 6 such centers have actually been inaugurated in Ooty (Tamil Nadu), Bankura (West Bengal), Dahod (Gujarat), Ateli (Haryana), Charkhi Dadri (Haryana) and Nirmal (Telangana).

“Out of the overall Nexa automobiles in the market, around 30% remain in the non-urban cities. To supply clients with a premium service experience, we have actually established a brand-new idea, the compact-format Nexa Service workshop, for the non-urban cities with all the components discovered in the larger Nexa workshops in cities,” Banerjee stated.

Covering a location of 75 square metres and above, the compact-format Nexa Service workshops have a devoted front workplace, client lounge, service bay and parking bay. Providers like regular upkeep and routine repair work can be availed at these centers.

“By the end of the next financial, we plan to have 100 such compact-format Nexa Service workshops throughout the nation,” Banerjee pointed.

Clients can get both Arena and Nexa designs serviced at compact-format Nexa Service workshops. For referral, Maruti offers designs like the Ignis, Baleno, Ciaz, Fronx, Jimny, Grand Vitara, XL6 and Invicto from its Nexa car dealerships. The Arena dealers offer the Alto K10, S-Presso, Eeco, Celerio, WagonR, Swift, Dzire, Brezza and Ertiga.

“In all the cities we have actually opened the brand-new compact-format Nexa Service workshops, consumers were currently getting the service through the Arena channel,” Banerjee observed.

Maruti likewise supplies service centers through Service on Wheels. Presented in 2019, this effort uses doorstep cars and truck service with more than 400 mobile workshops being run at present.

“Out of 5,495 talukas in India, we cover 5,371 talukas through our brick-and-mortar and Service on Wheels workshops. We are attempting to cover the staying talukas likewise,” Banerjee kept in mind.

“We service practically 2 million cars on a monthly basis. In the service department, we never ever had any de-growth, even throughout the Covid duration,” he stated, including that Maruti’s development has actually been 11% in the routine services in FY24.